Question and AnswerCategory: Questionsunable to connect to my camera
Heidi Navarro asked 1 month ago


I downloaded the app and tried to connect my phone to the camera. But everytime the connection fails. I have also tried with my boyfriend’s phone, but it doesn’t work. I don’t understand the error message either, “The serial number is used”.

Best regards,
Heidi Navarro

TheXimo replied 1 month ago

Most likely the camera has already been associated with another account

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